Comments on: Microsoft / Xbox Live customer service call http://www.ianneubert.com/wp/2009/03/03/microsoft-xbox-live-customer-service-call/ does not work Fri, 11 Nov 2011 06:08:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: World Citizen http://www.ianneubert.com/wp/2009/03/03/microsoft-xbox-live-customer-service-call/comment-page-1/#comment-5982 World Citizen Tue, 19 Apr 2011 15:06:00 +0000 http://www.ianneubert.com/wp/?p=417#comment-5982 I was billed on my credit card for something Microsoft XBox and in the state of WA and it was for 4.99. I don't even own an Xbox. How much fraud is involved with this I wonder? I was billed on my credit card for something Microsoft XBox and in the state of WA and it was for 4.99. I don’t even own an Xbox. How much fraud is involved with this I wonder?

]]> By: Mac http://www.ianneubert.com/wp/2009/03/03/microsoft-xbox-live-customer-service-call/comment-page-1/#comment-5865 Mac Tue, 14 Jul 2009 03:14:30 +0000 http://www.ianneubert.com/wp/?p=417#comment-5865 I had a bad experience like this with a hosting company. It makes business sense to not make canceling "easy", but it should at least be able to happen without dealing with a sales rep (IVR at the very least). I also think notifying consumers prior to renewal should be a legal obligation. I had a bad experience like this with a hosting company. It makes business sense to not make canceling “easy”, but it should at least be able to happen without dealing with a sales rep (IVR at the very least).

I also think notifying consumers prior to renewal should be a legal obligation.

]]> By: Susan Fueu http://www.ianneubert.com/wp/2009/03/03/microsoft-xbox-live-customer-service-call/comment-page-1/#comment-5852 Susan Fueu Sat, 09 May 2009 18:55:11 +0000 http://www.ianneubert.com/wp/?p=417#comment-5852 Like DUH.. They once told me that even though I had a confirmed cancelation of my account and they had then billed my card for an automatic renewal that their computer could not make an error!! Watch your card for an automatic billing.... Like DUH.. They once told me that even though I had a confirmed cancelation of my account and they had then billed my card for an automatic renewal that their computer could not make an error!!
Watch your card for an automatic billing….

]]> By: Tory http://www.ianneubert.com/wp/2009/03/03/microsoft-xbox-live-customer-service-call/comment-page-1/#comment-5780 Tory Wed, 04 Mar 2009 15:40:39 +0000 http://www.ianneubert.com/wp/?p=417#comment-5780 Oh man do I feel your pain. My recent call to them was nearly as horrendous. I kept telling the agent that my DVD drive had died and they couldn't understand what I was saying. After repeating myself over and over using different words she finally understood. How in the world is $7.99 a month cheaper than $30 a year? Even their $50 a year is cheaper than $7.99 a month. I went to North Sanpete High School, which means I can't add :) but even I know that $30 a year is cheaper than $7.99 a month :) Oh man do I feel your pain. My recent call to them was nearly as horrendous. I kept telling the agent that my DVD drive had died and they couldn’t understand what I was saying. After repeating myself over and over using different words she finally understood.

How in the world is $7.99 a month cheaper than $30 a year? Even their $50 a year is cheaper than $7.99 a month. I went to North Sanpete High School, which means I can’t add :) but even I know that $30 a year is cheaper than $7.99 a month :)

]]>